Shipping policy

Shipping Locations

We currently ship to the following countries:

Australia
United Kingdom
United States
New Zealand

Processing Time

Orders are typically processed and shipped within [1-10] business days of receiving payment. Please note that processing times do not include shipping transit time.

During peak seasons or promotional periods, processing times may be extended. We will notify you if any delays are expected.

Shipping Methods & Delivery Times

Delivery times vary depending on your location:

Australia: [5-10] business days
United Kingdom: [7-14] business days
United States: [7-14] business days
New Zealand: [5-10] business days

Please note these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

Destination country
Package weight and dimensions
Selected shipping method

Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

Tracking number
Carrier information
Estimated delivery date

You can track your package using the provided tracking number on the carrier's website.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and fees imposed by your country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

We are not responsible for delays caused by customs processing. Customs policies vary by country, so please contact your local customs office for more information.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately at [email address].

Lost or Damaged Packages

Lost Packages: If your tracking information shows your package was delivered but you have not received it, please contact the carrier first. If the issue cannot be resolved, contact us at Creativecups25@gmail.com and we will work with you to find a solution.

Damaged Packages: If your order arrives damaged, please contact us within [48-72] hours of delivery with photos of the damage. We will arrange for a replacement or refund as appropriate.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or failure to collect from the carrier, you may be responsible for reshipping costs.